At Oceanofstore, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward and hassle-free return and refund process.

Refund and Return Form is present inside all the packages.

1. 15-Day Money-Back Guarantee

We will gladly accept any unworn, unwashed merchandise with original tags within 7 days of purchase for a refund or exchange. Please ensure the items meet the conditions below to be eligible for a return:

  • Item must be unused, with original tags intact.
  • Item must be in new condition without any damage or signs of use.

2. How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Complete the Return Form
    If you want an exchange, please complete the Exchange Form provided below and include it with your return shipment.
  2. Repack Merchandise
    Repack the item(s) you wish to return or exchange, along with the Return Form. Ensure the items are securely packed to avoid damage during transit.
  3. Send the Return
    Return the merchandise via a trusted courier service. Courier charges will not be refunded.

3. Return Form Details

Please fill out the following details to complete your return or exchange request:

  • Order No.: _________________________
  • Name: _________________________
  • Date of Receiving the Order: _________________________

Return Items

Product NameSizeColorQuantityReason

Reason Code (Please select one):

  • 01 – Not as pictured
  • 02 – Didn’t fit
  • 03 – Not satisfied with quality
  • 04 – Didn’t want/changed mind
  • 05 – Wrong item sent
  • 06 – Damaged/Defective item

4. Return Options

Please select one of the following options for your return:

  • Exchange Your Items
  • Request a Credit Voucher
  • Request a Refund

If the exchange items are out of stock, we will automatically send you a credit voucher for the returned item’s invoice value.

5. Refund Process

Requested refunds will be processed within 5-7 working days. Refunds will be issued via bank transfer. Please provide the following bank details for processing:

  • Account Title/Name: _______________________
  • Account Number: ___________________________
  • Bank Name: _______________________________
  • Phone/Email: _______________________________

6. Important Notes

  • Exchange or Refund is not available during Winter Sale.
  • Color shades may slightly vary due to individual screen resolutions.
  • Courier charges will not be refunded, so please use a reliable courier service.

7. Contact Information

For any questions or further assistance, please contact us:

Visit our website for more details: www.oceanofstore.com

8. Shipping/Service Policy

At Oceanofstore, we aim to dispatch your order within 4 to 5 working days after purchase. In rare cases, shipping may take longer due to unforeseen delays. All orders are carefully packed at our warehouse before shipment.

We use trusted third-party delivery services across Pakistan to ensure timely and safe deliveries. You will receive a tracking number to monitor your package. In case of delays, our team will notify you via phone or email.

Delivery charges: PKR 220 per item for Rawalpindi and 300 per item for all pakistan.

You can place your order on our website www.oceanofstore.com, or by contacting us at +92 317-5655848 or emailing support@oceanofstore.com.